Team Leader Support
Are you an experienced support professional who gets energized by leading a team and rolling up your sleeves? Are you looking for a role where you are the linchpin between customers, colleagues, and technology? Then we warmly welcome you as Team Leader Support at Axelio in Nootdorp.
This is what you will do as Team Leader Support
At Axelio, you will have the opportunity to further shape our support organization. You are not only the point of contact for customers with complex issues but also the coach and motivator of the support team. Together, you ensure that our customers get the most out of their Microsoft Dynamics 365 Customer Engagement environment.
As Team Leader Support, you have a versatile role where you combine leadership and hands-on work. You are the first escalation point for incidents and complex customer inquiries. You distribute the work within the team, monitor the quality of our services, and keep an overview of ongoing support cases.
You support your colleagues in their daily tasks and are their mentor and sparring partner. When necessary, you take on support tickets yourself, resolve incidents, or provide advice on optimizations in Dynamics 365. Additionally, you actively work on process improvement within the support organization: from professionalizing work methods to increasing customer satisfaction.
You also contribute ideas on how we can better support our customers post-implementation and play an important role in further developing our services. We are looking ahead: we want to make our solutions and processes smarter using AI. You think about how we can use AI in a practical and valuable way to help our customers even better.
What you can expect from us
You will earn between €4,500 - €5,500. You can also receive additional bonuses, depending on your performance and that of the organization.
We offer you a mobility budget that you can use for a lease car, a lease bike, public transport, or receive as a gross compensation.
A good balance between work and private life is important and varies for everyone. At Axelio, you receive 28 vacation days and have the option to buy or sell 5 additional days.
At Axelio, we facilitate a workplace where you can work anytime and anywhere: at home, in the office, or at one of Axelio's other locations.
Our strength lies in the energy we bring together. We work hard but do not forget to pause together to celebrate success. Sometimes with a team day full of inspiration, regularly with a spontaneous outing or knowledge sessions.
We find it important that you get the most out of yourself. Therefore, we encourage you to continue developing and initiate training & courses. We invest 10 days per year that you can use for study & training.
Your well-being comes first. With access to coaches and self-help modules, you stay balanced, both at work and outside.
What we expect from you
- A completed higher professional education.
- Several years of experience in a support role around business applications, preferably with Microsoft Dynamics 365 CE or similar CRM solutions.
- The ability to prioritize well and maintain oversight in a dynamic environment.
- Strong communication skills and the talent to gain trust from both customers and colleagues.
- Experience in coaching or leading a team, or the ambition to take that step.
- A hands-on mentality combined with a strong sense of process and quality.
- You are customer-oriented, stress-resistant, and enjoy guiding and inspiring colleagues.
About Axelio
Axelio is the driver of digital growth. We help organizations move forward by connecting technology, people, and ambitions. With the full Microsoft ecosystem as a foundation, we develop smart solutions that truly make a difference.
Our teams combine deep industry knowledge with innovative thinking. With our solutions for CRM, ERP, Data & BI, and AI, we help organizations work smarter and achieve their digital ambitions. As a Microsoft partner, we are at the forefront of the latest developments and bring innovation to life for our customers.
With locations throughout the Netherlands, we form a close-knit collective of specialists. This means: short lines, local involvement, and a culture where knowledge sharing is a given. You will have the space to grow, innovate, and take initiative. We provide the energy, guidance, and connection to make that possible.
This way, we not only work with technology but especially for people. And together we build progress that you notice every day.